Please provide the following information when opening a ticket:


Subject: Brand Name + Problem + MAC/Account (E.g: MFC - User cannot log in - ec2c98a11df7 )
Assign to:  IT Support Group / - -

Description:

  • MAC:
  • Box model:
  • Country:
  • Whether to use VPN:
  • Problem description:


Please attach a video of the user's issue. 


If necessary, the support team will ask for additional information depending on the user's problem.


The following is an example of a ticket opening: